Evolving the radio tower test lab
User Experience designer & Scrum Master
Ericsson is a global leader in the telecommunications industry, providing internet connection services ranging from 2G to 5G through a network of radio towers located around the world. As a company, Ericsson is dedicated to constantly improving and maintaining their towers through regular maintenance, error handling, and the development of new software.
As a member of a product team at Ericsson, I was tasked with the challenging project of upgrading and automating processes within the company's test lab. The lab's previous software was based on an outdated application from the Windows XP era, and our team was responsible for modernizing and streamlining these processes to improve efficiency and effectiveness. This required careful planning, collaboration, and problem-solving to ensure that the updated software met the needs of the lab and the broader organization.
As the Scrum Master and UX Designer for a cross-functional product team, it was my responsibility to improve operational effectiveness while maintaining necessary and appropriate controls. This required a deep understanding of the employee experience, as well as the complexity of radio tower operations.
To gain this knowledge, I conducted extensive research through interviews with experts, testers, and engineers in the field. This research was crucial in informing the design of the user interface, which I built from scratch using the Ericsson Design System.
Throughout the design process, I worked closely with the team to ensure that the unique components of the interface were functional and intuitive for the user. My goal was to create a user experience that was efficient and seamless, while also adhering to the necessary controls and regulations.
Ericsson test lab in Kista, Sweden
From low level sketch to final product
Product screenshot, dashboard monitoring of
